Ombudsman Toronto

iconPath
375 University Ave Suite 203
Toronto, ON
M5G 2J5
iconPath
416-392-7062
iconPath
Fax: 416-392-7067
iconPath
Mon-Fri 9:30 am-4:30 pm or by appointment, closed daily 12:30 pm-1:30 pm

Application

Complaints can be made by phone, fax, email, mail, in person or online
  • all complaints are confidential and may be submitted anonymously
  • if complainant requires a response, contact information must be submitted
  • complainant's identity or other confidential information not shared or disclosed without consent

Eligibility - Population(s) Served

Any member of the public who interacts with the City of Toronto

Deals only with complaints that could not be resolved through the City's complaints process

Fees

None

Contacts

Kwame Addo - Ombudsman

Languages

English

Accessibility Note

Wheelchair accessible building;call for details

Description of Services:


Independent investigation and resolution of complaints about the administration of all City divisions and many City agencies, corporations and adjudicative bodies
  • complete list of overseen agencies
  • systemic investigations into recurring problems
  • review and oversight of fairness of Toronto Police procedures and programs
  • confidential
  • reports to Toronto City Council
Last updated: Jul 3, 2024: Suggest an edit