Provides specific centralized Ontario Works functions to member communities through a group delivery while individual First Nation member communities maintain their Ontario Works designation and delivery of both the financial assistance and employment assistance services in their communities

MSSI services include:

• Family Support Workers, who assist parents in receipt of financial assistance to pursue adequate support as outlined in child support guidelines either in/out of court
• Eligibility Review Officer Services, to investigate the eligibility of current and past applicants and recipients and to make decisions regarding ongoing eligibility, overpayments or arrears and where warranted, possible referrals to the police for legal action
• Internal Program Reviews
• Staff Development and Training
• Technology Systems Coordination
• Ontario Works Discretionary Policies
• Internal Appeals Process, to allow an applicant or participant who has been denied financial assistance, to appeal the decision
• Regional Initiatives, Labour Market Analysis and Matching
• Coordinated Delivery Options, a monthly social networking with member First Nations to share best practices and discuss Ontario Works program delivery enhancements