Case Management service supporting individuals to develop a plan that helps them to access community resources, reach their goals and strengthen their social and family supports. Services include: intensive case management, flexible supports, dual diagnosis, trauma services, community treatment orders, hoarding support, criminal justice services, service resolution and hospice. Inclusion criteria: - 16 years of age or older - live in York Region or South Simcoe - have a diagnosable mental health condition and/or addictions issue and/or dual diagnosis