Ombudsman Toronto

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375 University Ave Suite 203
Toronto, ON
M5G 2J5

416-392-7062

Fax: 416-392-7067

ombudsman@toronto.ca

www.ombudsmantoronto.ca

Mon-Fri 9:30 am-4:30 pm or by appointment, closed daily 12:30 pm-1:30 pm

Last updated: Jul 3, 2024: Suggest an edit

Application

Complaints can be made by phone, fax, email, mail, in person or online

all complaints are confidential and may be submitted anonymously
if complainant requires a response, contact information must be submitted
complainant's identity or other confidential information not shared or disclosed without consent

Eligibility - Population(s) Served

Any member of the public who interacts with the City of Toronto

Deals only with complaints that could not be resolved through the City's complaints process

Fees

None

Contacts

Kwame Addo - Ombudsman

Languages

English

Accessibility Note

Wheelchair accessible building;call for details

Description of Services:

Independent investigation and resolution of complaints about the administration of all City divisions and many City agencies, corporations and adjudicative bodies

complete list of overseen agencies
systemic investigations into recurring problems
review and oversight of fairness of Toronto Police procedures and programs
confidential
reports to Toronto City Council

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Last updated: Jul 3, 2024: Suggest an edit